Maintenance Technician

The Maintenance Technician Level 1 is responsible for performing routine property inspections, preventative maintenance, and repairs on building systems and equipment — including basic plumbing and HVAC systems — to ensure optimal functionality and safety. This role includes responding to emergency repairs, diagnosing issues, sourcing replacement parts, and maintaining accurate documentation using Facility Manager software.

Core Responsibilities

Tenant Service & Support

· Respond promptly and professionally to tenant service requests.

· Maintain a high standard of customer service and communication.

· Conduct walk-throughs with property management to assess site conditions and identify repair needs.

· Coordinate with tenants, vendors, and management regarding maintenance timelines and status.

Preventative Maintenance

· Inspect and maintain:

· Waste and recycling enclosures.

· Roofs and gutters (including cleaning and inspections).

· Storm drains, curbs, potholes, driveways, and walkways.

· Exterior signage (property, tenant, leasing).

· Exterior lighting (timer schedules, photocells, fixture repairs).

· Perform graffiti removal and painting (curbs, bollards, buildings).

· Replace security camera batteries.

· Perform light cleaning (windows, doors, storefronts, and vacant spaces).

Repair & Troubleshooting

· Replace or repair:

· Ceiling tiles.

· Plumbing components (toilet fill valves, flappers, wax rings, flush handles, faucets, sump pumps, drains).

· Lighting (fluorescent bulb replacement).

· Electrical components (standard/GFCI outlets, light switches).

· Door hardware, locks, and access control systems.

· Mailbox locks and duplicate keys.

· Basic carpentry and drywall patching.

· Assist with painting and general building upkeep.

HVAC & Mechanical Systems

· Monitor, adjust, and maintain building HVAC systems.

· Perform routine HVAC maintenance (filter changes, coil cleaning).

· Report major malfunctions and assist specialized HVAC contractors when needed.

Emergency Response

· Respond to after-hours emergencies such as:

· Roof leaks.

· Sewer backups or plumbing failures (e.g., water heater leaks).

· Fire alarms and power outages.

· Vandalism or break-ins.

Key Skills & Qualifications

· Customer Service: Friendly, professional, and responsive in communication with tenants and staff.

· Technical Knowledge: Proficiency in plumbing, basic electrical systems, HVAC, and general building maintenance.

· Safety Compliance: Knowledge of OSHA regulations and safe work practices.

· Tool Proficiency: Experience using hand tools, power tools, and maintenance equipment safely and effectively.

· Problem-Solving: Ability to diagnose and resolve complex maintenance issues efficiently.

· Physical Capability: Able to lift, climb, and work in confined spaces or at heights.

· Attention to Detail: Accurate record-keeping and following of procedures.

· Time Management: Able to prioritize tasks, handle multiple work orders, and complete repairs on time.

· Computer Skills: Comfortable using systems such as: - Facility Manager (work order management) - Asana (project tracking) - Kronos (timekeeping)